FAQs

We confirm everything with you before painting starts.

1. 1. Place your orderPick your style and size, and upload your favorite photos.
2. 2. We confirm with youWe reach out to confirm the photo and your pet's position.
3. 3. Hand-painted, layer by layerOnce approved, painting begins! Each custom portrait takes about 3 weeks, allowing each layer of acrylic time to dry and cure for fine 3D detail.
4. 4. Finished & on its wayWe send you a photo of the finished piece, then ship it out right away.
5. 5. In your handsUnbox your one-of-a-kind portrait and enjoy!

Bright, clear, close-up photos work best!

• Natural light & sharp focus: Crisp details in their eyes and fur.
• Eye-level angle: Captures their true expression and 3D depth.
• Unsure? Send 2–3 favorites — we'll help you pick!

100% hand-painted in multi-layered acrylic for real 3D depth.

• True hand-painted fine art: No prints — every single layer is painted by hand onto clear acrylic
• Luminous 3D effect: Light passes through the layers to bring your pet's eyes and fur to life
• Modern keepsake: A sleek, timeless art piece designed to elevate any room

Yes, absolutely — made with extra care to honor their memory.

• Simply let us know when ordering or sending your photos
• We take special heart in capturing their spirit and creating a meaningful tribute for you

A complete, gift-ready package.

• Your custom 3D acrylic pet portrait
• A free display easel
• A thank-you card and protective gift packaging

Yes, we ship worldwide.

• Cost is shown at checkout, based on destination
• Packed securely for safe delivery anywhere

Cancellations are accepted before painting begins.

• Before painting: You can cancel for a full refund before you confirm final details with us
• Once painting starts: Because each portrait is custom-made, refunds are no longer possible once hand-painting has begun

While we don't offer standard rush shipping, we'll always try our best to help!

• Hand-painted precision: Every layer requires specific drying and curing time
• Need it by a specific date? Drop us a message before ordering — if our studio schedule allows, we'll do our absolute best to accommodate you

Yes — it's one of our most popular gifts, and we can ship directly to them!

• Direct shipping: Simply enter the recipient's address at checkout
• Special requests? Let us know in the order notes or send us a message — we'll gladly see what we can do for you!

Care is simple! Just a few gentle steps to keep it glowing:

• Dust gently: Wipe softly with a dry, lint-free microfiber cloth
• Avoid chemicals: Skip harsh cleaners, alcohol, or glass sprays on the clear acrylic
• Display with care: Keep out of direct, intense sunlight to protect the artwork over time